FAQs

Students will be required to submit a refund request. Qualifying students’ refunds will be processed within 21 days.

All quoted amounts are in South African Rands.

Contracts with natural persons can be cancelled with 1 calendar month notice unless stated otherwise.

You can register with us in advance of the academic year. Remember to book early because if you leave it later than early February you may miss out.

Each residence may differ slightly, but in general your rent will allow free access to the facility that includes:

• Wi-Fi with limitless data
• Bedroom cleaning
• Laundry room (washing machines, tumble dryers and wash lines)
• Parking
• Utilities (lights and water)
• Gym
• Swimming pool
• PC lab
• Recreation areas (braai, games room and outdoor chill areas)
• Study rooms
• TV rooms

Access to the above is all at no additional cost.

If it is a university leased residence (Roscommon House), the length of the agreement will be prescribed by the university. If you are a private paying student, the agreement will be a minimum of 10 months long. But don’t stress, this is not a fixed-term contract and can be cancelled by giving us a calendars month notice. All students are required to pay a breakage deposit which is fully refundable should there be no breakages and your rental is up to date. In some cases, NSFAS funded students to not have to pay the deposit, this is university specific.

Each room in the residence is equipped with the following: bed, mattress, study desk, chair, and cupboard (with shelves and hanging spaces). Each apartment or single studio room is also equipped with a stove, microwave and a fridge, so we do not allow students to bring any of these items themselves. However, students do need to bring cutlery and crockery, bed linen and towels.

Fridge, microwave, bar heater or any kind of furniture (as noted just above). If you want to bring your own bar fridge please clear this with our Res Manager before you arrive.

All residences have laundry rooms, equipped with washing machines and driers. The use of the laundry rooms is free of charge for current residents. Note that we do not supply cleaning materials, powders or detergents.

You will have access to Wi-Fi throughout the res with limitless data at no additional cost. After you have checked in, please log onto your Hi-Res profile (the Respublica portal) and activate your Wi-Fi account. Please see the Res Administrator if you need any further assistance. And for those that do not have their own laptop, or PC, there is a PC lab onsite where you will be able to go online and work on university projects.

Yes, you are allowed to bring your car and parking is free. 

Most of our residences are within walking distance to campus. However, we offer free transport for students from Urban Nest to UP Main campus & TUT Arcadia Campus, Eastwood Village to UP Main Campus, and West City to TUT Main Campus. For students at Eduvos Menlyn, IIE VC Menlyn, and IIE VC Midrand campuses, transport is available at a monthly charge.

For 2025, the transport cost from Hatfield Square to the Menlyn campuses will be R500 per month, and from Princeton Village to IIE Varsity College Waterfall, the cost will be R450 per month.

All our residences are located close to grocery stores. If you don’t have time for shopping, you can also enjoy the home cooked meals supplied in the canteen where applicable.

Saratoga Village, Lincoln House, and West City are the only residences with operational canteens where you can get your meals and essentials. Hatfield Square is located on the square and offers convenient access to McDonalds, Pizza Hut, and My Place (a grocery store) right at your doorstep.

We only require you to vacate your bedroom in two cases: on expiry of the lease, or if it is a policy of the University that you leave the residence during the holiday period. Other than that you are welcome to stay with us during the holiday periods. Should you wish to leave your belongings with us over the December break you would have to follow the standard pre-booking process with the residence management staff.

Yes, we are NSFAS accredited.

Yes, we have backup power in the form of solar and a generator (with generator usage limited to a maximum of 4 hours per day). We also have backup water available.